iD SFA test4

Client Brief

ID Fresh is a fresh food manufacturer based in India, specializing in ready-to-cook food items. With a growing distribution network, ID Fresh’s sales operations faced operational inefficiencies through manual processes and disconnected systems across the Distribution Centers (DC) and field sales teams.

Payment Gateways & Processing

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Microfinance & Lending Platforms

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Community Insurance Solutions

We deliver platforms for small-scale and cooperative insurance programs that simplify contribution collection, premium handling, and claim processing. By digitizing operations, our systems build trust, transparency, and accountability within community-driven financial initiatives.

Digital Wallet Systems

Building a Unified Sales Force Automation Platform

ID Fresh required a modern, feature-rich mobile application, known as the iD SFA System, to support their distribution and sales operations. The new app needed to integrate with their existing SAP ERP system and provide real-time inventory visibility while enabling Salesmen to efficiently manage daily deliveries and collect payments.

The core requirement was to build a unified platform that would give DC Managers control over sales operations while providing Salesmen with the tools to execute deliveries, collect signatures, and capture Proof of Delivery (POD) documentation in the field. The system needed to operate in low-connectivity environments and support thermal printing for mini-invoices at customer locations.

SOLUTIONS DELIVERED

Comprehensive Digital Ecosystem

The iD SFA app was built as a comprehensive solution with SAP as the central hub. The application consists of primary interfaces for Salesmen (mobile app), DC Managers, DC Executives, TSI (Territory Sales In-Charge), and Settlement Executives (web portals)8888.

Digital Payment Systems

Secure, compliant, and scalable wallet platforms powering millions of transactions. From multi-currency handling and instant peer-to-peer transfers to biometric authentication and real-time fraud detection, we ensure your wallet is ready for international remittance and
scale globally with local compliance.

Order Management

We designed and integrated gateways that support card, UPI, QR, and contactless payments with advanced fraud monitoring, transaction analytics, and third party API integrations.

Sales & Distribution Automation End-to-end automation of sales pipelines, inventory tracking, and distribution networks. Real-time dashboards, route optimization, demand forecasting, and incentive management deliver faster market reach and operational efficiency.

Sales & Distribution Automation

We design intelligent systems that learn from data and automate complex processes—enhancing efficiency, accuracy, and scalability across industries Our expert team leverages cutting-edge machine learning models.

E-Commerce & Retail Solutions

AI-driven product recommendations, omnichannel inventory sync, and dynamic pricing capabilities. Integrated POS, CRM, analytics, and loyalty programs ensure a connected retail journey.

Airline & Travel Solutions

Systems for booking, ticketing, baggage tracking, crew scheduling, and loyalty management. Mobile-first, AI-powered personalized passenger experience to enhanced engagement and operational efficiency.

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Automation system integrating stock tracking and digitization, karat tracking, dynamic pricing, and invoice automation. Enhances transparency, reduces wastage, and improves buying experiences.

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PHASE 1 FEATURES

Key Features Delivered

Offline Management

Allows data entry in low-connectivity environments with automatic sync.

Thermal Printing

Integration for on-site mini-invoice printing.

AI/ML

Forecasts demand to cut waste and ensure proactive replenishment.

Grooming Checklist

Ensures field compliance with professionalism standards.

PO Management

Supports Daily and Open POs with system-suggested splits.

SOLUTIONS DELIVERED

Comprehensive Digital Ecosystem

Operational Efficiency

Automated Load Out and Settlement workflows reduced delivery cycle times and eliminated manual data entry errors.

Intelligent Forecasting

The AI/ML Demand Prediction system significantly reduced food wastage and stock-outs by aligning production precisely with SKU-level market demand.

Real-time Visibility

Deep SAP integration ensured a 1:1 inventory sync, providing leadership with instant sight of stock levels and field performance.

Enhanced Compliance

Digitized POD (Proof of Delivery) and GRN capture, combined with the Grooming Checklist, standardized professional operations across all distribution points.

Field Empowerment

Automated Load Out and Settlement workflows reduced delivery cycle times and eliminated manual data entry errors.

Phase 2

Future Scope

With deep domain expertise across multiple industries, our solutions are designed to address the specific business & operational challenges of our clients.

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